Privacy Policy

Privacy Policy

Respecting customer privacy is of utmost importance to ITSL (ITSL). To assure you of our commitment to privacy, ITSL adopts the following standards in delivering this service to you.

As per RBI�s master direction No. RBI/DPSS/2021-22/82�dated August 27, 2021,�on PPI,�clause no 6 for safeguard against money laundering provisions sub-clause no 6.1 and 6.2, we need to collect the below information.


Information that you may provide directly:

Personal information for identification and registration: Name, residential/ correspondence address, telephone number, date of birth, email address.

KYC Information: PAN, Aadhar Number, and Photograph / Profile Photos / Profile Image from the SD Card / Internal Storage or Camera. The objective is to receive, store, safeguard, and retrieve the KYC records of a customer in digital form. �Digital KYC� includes capturing the live photograph of the customer and an officially valid document or the proof of possession of Aadhar, where offline verification cannot be carried out, along with the latitude and longitude of the location as per the provisions contained in under chapter IV of the PML Act and the Rules.

Any other detail which we may require for providing services.


Information that we may collect from your use of our services, such as

Device Information: We collect specific information about your device when you access our Services, including your storage, hardware model, operating system and version, unique device identifier, mobile network information, and information about the device�s interaction with our services.

Media Information: We facilitate users to capture/upload relevant documents that may be required during user account management or KYC Completion Process.

We declare that our app does not use any third-party code that includes data transfer, and all the data captured during onboarding is routed to our server.


Purpose of Collection and Usage of the Information

As per the Master Direction No. RBI/DPSS/2021-22/82 dated August 27, 2021, which was updated on Feb 10, 2023, non-banking PPI issuer should take proof of address and proof of identity as a mandatory KYC requirement and should perform verification of the identity. For this purpose, ITSL having the license from RBI to issue PPI under the �Ongo� brand, is onboarding customers for the same purpose.

As per RBI directions, we must keep these records for a minimum period of 10 years.�

We certify that the information and KYC details are recorded and kept in encrypted form, which no outsider or employee of ITSL can access and read. Also, the OVD is declared, and the number displayed on the information document is masked and stored.

Respecting customer privacy is of utmost importance to ITSL (ITSL). To assure you of our commitment to privacy, ITSL adopts the following standards in delivering this service to you.


Confidentiality of your personal Information and Kyc data

Your personal information will be kept confidential with us. We will protect your privacy and use your personal information as necessary to operate ITSL service and to fulfil legal and regulatory obligations.

We are saving basic information of users like profile picture, Aadhar and pan details in encrypted form in the backend

As this application involves financial transactions, we need these information as per RBI guidelines.


Security of your personal information

We safeguard information about you according to established and commercially reasonable security standards and procedures. We strive to upgrade our technology for protecting customer information on an ongoing basis.

ITSL has control process that limit employee access to your personal information to those employees who needs it for business reason. We also educate our employees about the importance of confidentiality and customer privacy through standard operating procedures, training programs, and internal policies.


Protecting your information exchanged online

When you apply online for our service, or provide information to us at our website,you provide personal and financial information that is necessary for us to process your application or payments. Information provided to us at our website is sent in a secured loop established with Secure Sockets Layer (SSL) technology. SSL protects information that is sent over the Internet between your computer and ITSL by encrypting it and thus prevents any potential misuse of the data.